Configuring Chromecast fails at the last step

[alex_akimbo]

Hi all,

Here are some screenshots in order. The device is actually "Chromecast1714". The code "S4B2" appears on the TV screen at the beginning of the process, but when the Home app asks if I can see it, it's gone (there is a landscape). I continue anyway saying "yes", but I end up getting a message that the connection is not possible. Any ideas? Thanks in advance!

Yours,

Àlex

I can't configure Chromecast any 

[JenniferV · Accepted solution]

Hi alex_akimbo,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast. Let's check on this further.

A few questions: what type of Chromecast device do you have? What's the make and model of the phone you're using for set up? What's the LED light status in your Chromecast (blinking or solid white light)?

Give these steps a try:

1. Check if the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Toggle Wi-Fi off and on from the setup device.
3. Reboot (restart) your Wi-Fi router.
4. Reboot (restart) the Chromecast device.
5. Close and then reopen the Google Home app.
6. Check your device settings: For Android phones, make sure the Location Services is turned on. For iOS 14 or later devices, make sure Bluetooth and Local Network Access is turned on.
7. Use a different supported mobile phone.
8. Perform a factory reset.

Thanks,

Jennifer

[JenniferV · Accepted solution]

Hi alex_akimbo,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast. Let's check on this further.

A few questions: what type of Chromecast device do you have? What's the make and model of the phone you're using for set up? What's the LED light status in your Chromecast (blinking or solid white light)?

Give these steps a try:

1. Check if the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Toggle Wi-Fi off and on from the setup device.
3. Reboot (restart) your Wi-Fi router.
4. Reboot (restart) the Chromecast device.
5. Close and then reopen the Google Home app.
6. Check your device settings: For Android phones, make sure the Location Services is turned on. For iOS 14 or later devices, make sure Bluetooth and Local Network Access is turned on.
7. Use a different supported mobile phone.
8. Perform a factory reset.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[alex_akimbo]

Hi Jennifer,

I'm sorry, I've been away from home, so I left this message unanswered until I could try the possible solutions. I had already tried all of them, except that I didn't know I could perform a factory reset from the Chromecast.

Working at last! Thanks for your answer!

Yours,

Àlex

[JenniferV]

Hello alex_akimbo,

Thanks for keeping me in the loop and glad to hear that one of the steps I've provided helped to fix the issue. In the meantime, do you still have other questions and concerns?

Thanks for the help, Jeran.

Regards,

Jennifer

[alex_akimbo]

No, everything's perfect. Thanks, Jennifer!

[JenniferV]

Hey there,

Got it. Since the issue is now fixed and you don't have any more additional concerns, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Cheers,

Jennifer

[Jeran · Accepted solution]

Hey alex_akimbo,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran