Constant buffering

[mdfmt]

I just bought Google TV Streamer 4K. I have a Sony TV and I used Youtube TV and other apps on Sony without problems. So I'm pretty sure it is not WiFi or bandwidth issue. However the Google TV streamer keeps on buffering to the extent that it is unusable. I closed background apps, checked for updates, checked WiFi signal in settings (4/5).  Trying to see if there is anything I can do to fix before returning this clunker. 

[Rwiinbo]

Hi MDFMT! I know this is a pain, but we need to isolate what's possibly causing this buffering when watching videos.

To start, it's good to remember that the Chromecast TV streamer supports both 2.4 GHz and 5 GHz Wi-Fi bands with the 802.11ac standard. This means it can connect to either band of your wireless network. Generally, the 5 GHz band offers higher speeds and is less susceptible to interference, making it ideal for streaming.

If it's connected to the 5GHz band and loses connection, it will try to connect to the available 2.4GHz band, which may be an option.

To help troubleshoot, please keep these points in mind:

• Internet Speed vs. Signal Strength: Even with a strong Wi-Fi signal (4 or 5 bars), your internet speed might still be the bottleneck.
• Background Activity: Check if any apps or content are downloading in the background. This is a common cause, whether it's app updates, wallpaper downloads, or software installations.
• Device Positioning and Interference: Ensure the Chromecast is positioned to minimize interference. Even with a good signal, electromagnetic interference (EMI) can disrupt performance.
• Required Internet Speed: Remember that streaming higher resolutions than 1080p. A minimum of 25 Mbps download and 10 Mbps upload speed is often crucial for smooth playback.

For the most reliable high-definition video streaming, a wired LAN connection is generally recommended as it often provides a more stable and prioritized connection.

Let me know if this helps...💫

[mj28]

I just got the Streamer device a couple of weeks ago and have the same buffering problem, particularly on YoutubeTV. This wasn't happening on the Google Chromecast I had that's in the same location - so highly doubt it's the wifi / speed. Sometimes it will play for a while, but others it will buffer every few minutes. Super annoying. 

[Derickf]

Hi there!

Thank you for posting in the community. I'm sorry to hear that your Google TV Streamer keeps buffering to the point where you can't even use it. I appreciate the troubleshooting steps you tried. Don't worry; help is here.

@Rwiinbo Thanks for the help.

To provide you with the best assistance, please answer the following question:

1. Have you tried clearing the cache? If not, please follow the steps below:

• From the Google TV home screen, go to the profile picture and select Settings.

• Select Apps, then choose the app you are experiencing issues with.

• If you can't find the app, select See all apps.

• Select Clear cache and then Ok.

Let me know how it goes.

Best regards.

Derick.