Contro cromecast 2 gasta baterias en 2 dias

[Emanuelb]

Cromecast 2 gasta la batería en menos de dos días.

Ya reinstale a condiciones de fabrica y continua igual, cada dos días te go q cambiar las baterías.

[cifuentesj]

Hi @Emanuelb,

Thank you for your prompt response and the detailed information you've provided. I understand that you're having some issues with your device, and I'm here to help you troubleshoot them.

I'm glad to hear that you've already tried a factory data reset and taken steps to ensure your remote control is working properly. However, to provide more specific assistance, I'll need some additional information about the issue you're encountering.

Please share the following details:

• How long was the remote functional before it stopped working?
• Can you describe what was happening to the Chromecast and remote 5 minutes prior to the remote not working?
• Are there any error messages from Chromecast when this issue occurred? If so, can you please take a picture of the error message?
• What type of batteries did you use?

Thank you for your continued assistance. To get a more accurate assessment of your device's battery health, I'd appreciate it if you could follow these steps.

• On the Google TV home page, go to Settings.
• Scroll down and select Remotes and Accessories.
• Find the Chromecast Voice Remote. It will say the battery level status below the remote’s name. For example, battery level: good.

Please feel free to reach out if you have any further questions.

Sincerely, 

Jeremy

[Emanuelb]

* El control tiene 3 meses de uso. Los primeros meses funcionaba normal, nunca, nu ca cambie las baterías, luego se tres meses las baterías duran 2 días

* El control funciona normalmente, hasta que deja de funcionar. Al reemplazar las baterías comienza a funcionar normalmente por dos días aprox.

* No hay ningún error en pantalla. 

* utiliza baterías alcalinas energizar. Luego probé  con grandiosa.

[cifuentesj]

Hi @Emanuelb 

I'm sorry to hear about the situation you're experiencing. To assist you better, we'll need some additional information. You can get a hold of our support team by filling out this form and they can take a deeper look at your specific situation.

Please make sure you leave your Community Thread and Community Username.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Jeremy