Defective remote

[DanaD]

Hello, I have a New chromecast + remote. Most buttons does not work since yesterday for no reason. The mute and the turn off work, but everything else is not turning the laser light. It seems like it's not connected. Tried everything suggested online, issue persists. Tried to contact service, I'm always brought back here. I should have a warranty, I just bought it. Who do I call? Thanks!!

[listairee]

Hello @DanaD,

Thanks for reaching out. You might have tried this but just to be sure, did you replace the battery with a new set of battery?

[DanaD]

Hello! Thanks for the reply. Yes I did. I also did a reset of my google chromecast and a reset of the remote.

[Jeran]

Thank you for helping out on this thread, listairee!

Hey there DanaD,

I'm just checking up on this thread; were you able to get in contact with Chromecast Support regarding this? If not, I can provide the form needed to have Chromecast Support reach out to you via email. 

Best regards,
Jeran

[DanaD]

Hello Jeran, thank you for your answer. I would definately need that contact because my remote still does not work and anytime I click on the "contact us" link, it brings me back to the FAQ's. I lost hope in the idea of talking to someone. 

[Jeran]

Hey Dana,

No problem at all! Please fill out this form, and Chromecast Support will be in touch with you by email within a few days. Just let me know when you've done so.

Best regards,

Jeran

[DanaD]

Thanks! I just sent the form! Hopefully I can have an answer. 

[Jeran]

Hey there DanaD,

Thank you for filling out that form! You should have someone from Chromecast Support reach out to you within a few days, so keep an eye out in your email. In the meantime, did you have any other questions we can address on the forum? If not, I'll go ahead and lock the thread in 24 hours.

Best regards,

Jeran

[DanaD]

Hello Jeran, still waiting on an answer/response email, but no, I don't have other questions. Thanks for the support. Have a good day

[Jeran]

Hey DanaD,

No problem at all! Would you prefer I kept this thread open until support gets a hold of you?

Best regards,

Jeran

[GregG00gle]

There customer service call center is terrible.  I got 53 minutes of B$ then was disconnected by the Chromecast support agent. My devices under warranty and like you a couple of the buttons aren't working like the power in the YouTube button. Never again will I buy directly from Google. A store would have taken the product and replaced it in 5 minutes

[DanaD]

Good to know I'm not alone. We would think that buying directly from them would be better for the warranty. I've been using my phone as a remote since then, it's not really practical, but it works. I still hope they will answer, if not, I'll never buy anything from them again. 

[Jeran]

Hey there DanaD,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Jeran]

Hello DanaD,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[DanaD]

Hello Jeran, I received an email yesterday asking me which buttons are not working. The process is started so you can close the thread. Thank you very much! 

[Juni]

Hi there,

We can consider this one complete. If you have other questions or concerns as I will be locking now. Feel free to start a new thread and we'll be happy to help.

Regards,

Juni