Device settings not showing up

[Jaqs]

I'm not able to make changes to my device settings through the Google Home App. When I select my Chromecast device in the Home app and navigate to Device Settings, the screen is blank. 

 I have reset the chromecast, reset my internet force closed the app and nothing seems to bring back device settings. 

[Kimy]

Hi Jaqs,

Thanks for posting and for being a step ahead of us. A few questions: what Chromecast device are you using? Were you able to cast? Do you see a message indicated as “Disconnected” when you click the Chromecast device in the Google Home app?

Give the steps below a try and let me know how it goes:

• Clear cache.
• Delete and reinstall the Google Home app.
• Restart your phone.
• Check using another phone to isolate.
• You can also try a factory reset, then re-setup.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my response. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[Princesss]

Hello Jaqs,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess