Disney+ Not Working On Google TV

[samfleshler]

I can’t seem to get Disney+ to work. Every time it comes up with an error saying “Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 83)”. I have tried literally everything possible I have seen online including deleting and reinstalling, updating, restarting TV, restarting wifi, restarting phone, casting instead of using the app, and everything just won’t fix it. Could someone please help?

[JillG]

Hi @samfleshler 

I see a few other posts with users having that same error. You've tried the things I would've already. Can you check this older thread and notes about disabling IPv6?  This link also from Disney which is pretty generic.

If you are still having trouble please let us know the region you are located.

[samfleshler]

I am still having issues. I’m located in Georgia.

[Jeran]

Hey there samfleshler,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, JillG!

Best regards,
Jeran
 

[samfleshler]

Hello, my Disney+ is still not working on the Google TV.

[Jeran]

Hiya samfleshler,

No problem, we can try a couple of things. First, do you know how fast your internet speed is? The article that Disney+ suggests there could be an issue with slow speed or internet issues. Regardless, I would recommend that you clear out the Disney+ cached app data to clear out any old data:

From the Google TV home screen, at the top right, scroll to your Profile picture or initial.

1. Select Settings Apps.
2. Choose the app you have trouble with.
3. Select Clear cache Ok.

Tip: If you can’t find the app you have trouble with, select See all apps.

Let me know if that helps!

Best regards,

Jeran

[kmap1404]

Hello,

I am having the same problem. I followed the directions above and uninstalled and reinstalled the app a few times. The same error is happening to me: Error Code 83

[Jeran]

Hiya kmap1404,

In this scenario, with the Error Code 83 being a Disney+ error, you may need to reach out to Disney+ Support to see if they are aware of any issues or outages. Currently, on Google's side of things, things seem to be working properly.

Best regards,

Jeran

[Jeran]

Hey there samfleshler,

Just wanted to double-check, were you able to attempt the troubleshooting steps I provided? Are you still experiencing the same error code?

Best regards,

Jeran

[Jeran]

Hey there,

Did anyone have any more questions or need any additional help? 

Thank you,
Jeran
 

[kmap1404]

Nothing more. Not sure what happened or what changed but it resolved itself. 

[Jeran]

Hey kmap1404,

That's good to hear! I'll leave the thread open a bit longer to hear back from samfleshler, but I appreciate you letting me know everything is working.

Best regards,
Jeran
 

[samfleshler]

Hello Jeran,

My disney plus on google TV is still getting an error code 83. I have tried reaching out to disney+ support and they didn't help as well. I have also tried everything everyone suggested, still no luck.

[Jeran]

Hey there samfleshler,

I'm sorry to hear that! Here is the article regarding Disney+'s Error Code 83, along with some more troubleshooting:

• Launch the Disney+ app on a supported device or access https://goo.gle/3e84oNs on a computer with a supported configuration
• Check your internet connection* 
  • For more information, see Troubleshooting playback and streaming issues
• Relaunch the Disney+ app or refresh the site and try playing the video again in a few minutes
• Power down or restart your device, and then try relaunching the Disney+ app 
• If you are having trouble logging in after restarting your device, see Login issues with Disney+

Let me know if those steps help at all, I look forward to your response.

Best regards,

Jeran

[Jeran]

Hey there samfleshler,

Just checking up again, do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey samfleshler,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[samfleshler]

It’s still not working.

[Jeran]

Hey there samfleshler,

I'm really sorry to hear that Disney+ is still giving you issues! Just to confirm, is your Chromecast with Google TV's firmware up to date? If so, what version of the firmware are you using? Also, if you haven't already tried, delete the Disney+ app and reinstall it.

Best regards,

Jeran

[samfleshler]

Hello! I have good news! I decided that before I did more stuff to try and fix it to just open it up and test it out and it’s working now!

[Jeran]

Hiya samfleshler,

Awesome, I'm glad to hear that! It makes you wonder if there was a server just having a hiccup, or something like that. In that case, did you have any other questions we can address today?

Best regards,

Jeran

[Jeran]

Hey samfleshler,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran