Error 401402

[Clynnturner]

Have gotten this message for 3 days.  Have unplugged, reinstalled and still same error

[JenniferV]

Hi Clynnturner,

Thanks for reaching out. Let's sort this out.

A few questions — what type of Chromecast device do you have? Aside from the code, are there any messages showing on your TV screen or in the Google Home app? Are you getting this code when pairing the Chromecast or when casting a video to your TV? 

I'll look forward to your response.

Regards,

Jennifer

[JenniferV]

Hi there,

It's me again — how's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hi Clynnturner,

Just wanted to see if you still need help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. 

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer