Factory Reset Chromcast, now remote wont connect

[gregpotempa]

I had to reset the factory setting on my chomrecast tv, but not my remote wont connect to the tv. i can not select the language to move forward with the setup after factory reset and the Masters is currently on. Need some help ASAP

[David_K]

Try these steps:

1. Remove the batteries from the remote.
2. Check that the batteries have charge remaining (i.e., test them in another device).
3. Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
4. Select your remote and choose to Forget it.
5. Choose Pair remote accessory to start a new pairing.
6. While holding down the home button, reinsert the batteries.
7. Continue to hold the button while the light is solid. 
8. When the light starts pulsing, release the home button.
9. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

[Kimy]

Hi there,

Thanks @David_K for helping out.

@gregpotempa, have you tried the steps provided above? Let me know how it goes.

Thanks,
Kimy

[Kimy]

Hi gregpotempa,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Regards,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy

[Jaybee11]

I am having the same problem. I stream using Chromecast from my Windows desktop to my Samsung TV all the time. A few days ago Chrome could not see my TV. I did a factory reset on the device connected to the TV and followed the instructions to hold down the home and back buttons to pair but it won't pair.  I also do not understand this reply "Using your phone or other remote to navigate." My Android does not have "Settings > Remotes & Accessories."

[Jeran]

Thank you for helping out on this thread, David and Kimy!

Hey there Jaybee11,

Those Remote & Accessories settings relate to the Chromecast with Google TV. What model of Chromecast are you using? If you haven't already, give these steps a try to see if they help resolve your issue.

Best regards,
Jeran

[Jaybee11]

Hi Jeran,

I have two versions' one is I think 4th gen. as it is white and has a remote. I have an earlier version as well which looks like a small black puck and no remote. I have tried those troubleshooting steps except updating the modem's firware and also contacted my ISP who advise me nothing has been changed. Neither device will work yet the TV can get the WIFI signal to play Netflix. The Globe At Home app indicates both devices are off line. The TV can detect either device through the Ethernet port and loads the setup but cannot pair with the TV. Putting my phone beside the TV I did a speedtest which shows 336 download and 319 upload Ping 26, Jitter 2. Version 4 was working fine a few days ago and just stopped and could not be detected so I did the factory reset but now it cannot pair. 

[Jaybee11]

I should also add that I have a second Samsung TV and the Chromecast devices will not pair with that either. 

[Muddi]

Hey Jaybee11,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[LovelyM]

Hello Jaybee11, 

I just wanted to follow up again. Did you happen to get that form filled out? Let me know if you have questions about it.

Regards, 
Lovely

[LovelyM]

Hi there Jaybee11, 

It's me again. We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Kind regards, 
Lovely