Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Elinalis]

Me sucede lo mismo

[Esales]

Fiquei com o mesmo problema hoje ,não tô conseguindo resolver 

[Twinwind]

Same problem

[Samayoa]

Me a pasado lo mismo no puedo autenticar

[Florencia1]

El mismo problema, ya probé todas las soluciones. Alguna idea de si se cayó la app o qué? Porque de pronto después de años me tiró este erros

[peipeji]

Lo mismo me pasa desde Rep Dominicana 

[VRog]

También me manda que no se puede autenticar. Y eso fue de minuto a otro. Era un excelente producto, ya años con el y ninguna falla, que lástima que tendré que cambiar.

[VANECHAN]

Quiere decir que van a dejar de funcionar? 

El modelo del Chrome cast es NC2-6A5

Llevo como cuatro hr si tentando conectarlo, y me sigue arrojando el mismo error, ya metí un reporte que lleva más de ocho hr y soy la número 406

[Fanni]

Desde ayer no me deja ni vincular a la aplicación y fue de la nada q dejó de funcionar 

[alvarenga7udb]

Si, hay una falla global para los Chromecast 2da Gen. Realmente espero que puedan solucionarlo pronto y que a los que como yo, hicimos un factory reset, ofrezcan también una solución. 

[luisgj]

Me uno. Llevo más de media hora probando soluciones, y lo más que dice es que "no se puede autenticar con mi cuenta". Si han dejado de darle soporte, en vez de eso, podrían dejar un mensaje que "han dejado de darle soporte". Espero que sea algo momentáneo y que esten trabajando en ello.

[Facu]

Me pasa igual. Quiero una solucion o que me cambien gratis por unos más moderno  Tengo 5 Chromecast que no conectan. Y no los pague baratos!!!

[Hellcifeboy82]

O meu Chromecast parou de funcionar há mais de 48 HS, não consigo mais compartilhar. Já resetei, limpei cache, reset na internet, fórum, pesquisa no Google e nada. Porque ele parou de funcionar?

[Ambsmonkey]

Something went wrong error

"we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings. Then try again."

Tried to change privacy settings. Rebooted/restarted wifi connection and chromecast. Same issue

[MJCORBS]

All of a sudden Chromecast doesnt work. Now can be found by IPhone or Ipad. Any ideas> I’ve tried all the resets available, and still nothing . Very annoying .

[AB4321]

I’ve turned off and unplugged everything, factory reset my chromecast, updated my phone, updated my apps, made sure my local network access is on, even called Apple helpdesk and I still receive this message:

Family room tv may be set up, but we could not communicate with it  from your iPhone. Make sure that you have enabled local network access in your privacy settings and try again. 

Local network access is definitely on. i don’t know how else to solve this issue. My phone used to connect no problem. Chrome cast light is white, both devices on same wifi.

It worked fine two days ago. 
I’ve tried getting google callback but that was 4 hours ago…

I’ve also tried connecting via the manual option seen here previously but that doesn’t work either.

[mEmma]

I have the same exact issue.. I hope there’s a reply soon..

[jeffricks]

Same here, I have two Chromecasts and the older one just quit and won't let me reinstall.

[Silverfoxen]

Hey 

my chrome cast suddenly stopped working.

i have tried to reinstall it, and followed all “how to do” I can get as far as to “connected” in the setup. And the I get a fail, that I had contact to the WiFi, but I have to allow local network in the google home app and tri again. The local network is enabled on the the google home app. And I still got the same error? 
can any one please help. 
I have another chrome cast in the house in another room, with no issues. I have also tried on different phones - still same problem. 
I have tried resetting WiFi, google home app and also the chrome cast.? 
regards Tim 

[Noxpressure]

Following post. Also having this issue. Did everything in the ‘get help’ nothing worked. Tried setting up with different devices, still nothing. Seems might be a google issue?

[Falstaff65]

I just said to myself, screw it. I went out and bought a new Google TV streamer.

[Tassia]

Lucky you I don’t have that luxury 😩 to buy anything new 

[Endless-loveeee]

Same here.. I don't have the money to buy something else... sad

[Gardnera14]

Werid the exact same thing just happened to mine2!!!!

[caloy90]

im having the same issue with my Chromecast Audio today. I've reset the device, switched off my router and mobile device. 

[jeffricks]

I'm guessing they just stopped allowing us to use an older Gen Chromecast or something, but one of my two Chromecasts just quit and I tried reinstall and I'm getting "we can't authenticate"... Contact Google support type message.

[Valeriedls]

Following. Mine also stopped working just now. I was just using it last night. I got a "Only available for specific video sites" message when i try to cast from both phone and Google Chrome on my Macbook. I've reset my Chromecast and my wifi connection but when I try to setup via Google Home it gets all the way to connecting to my wifi but it just says "Chromecast can be setup but iphone can't communicate with your device. Check your Privacy Settings". But when I do check the settings, it is on. I don't know what happened. It was working perfectly fine yesterday, now it isn't.

[QueenP]

Same thing happened to me, I was on mine last night, now it won't connect at all, says it's a wifi issue which it isn't.

[Mckiwi]

Having the same issue "Chromecast can be setup but iphone can't communicate with your device privacy settings but they are all ok

have tried resetting and nothing is working 

[KELLY9]

Having same issue.......won't authenticate.....

What is the solution???

[rkc]

Same issue starting last night on one of my three Chromecast.  The failed one is a Chromecast 2, and two working an original Chromecast and a new Chromecast with Google TV.  I tried restart router, and reboot all my AP's, and nothing helped.  I reset the Chromecast to factory default and reconnect using my iphone Google Home App.  It goes through the setup procedure and fails connect to WiFi network.

[Valeriedls]

Exact same thing happened to me. Phone can't communicate with Chromecast when it tries to connect to wifi during setup

[Tassia]

Any update because that happened to mine yesterday the same exact ting

[bronny]

funny it happen to me. is this something to do with daylight savings...LOL...seriously

[Tassia]

lol an I’m saying an I’m all

The way in Jamaica

[RHE]

Samething happened to me,  Worked perfectly 48 hours ago.  Now, nada. 

[RHE]

Is there anybody from google here that can actually provide any information / solutions?

[TEF_Delaney]

tarrifs?

[MariHN]

Exact same happend to me, tried absolutely everything but nothing seems to work

[Gagan_Singh]

In Canada, same thing happened. Might be related to this thread
https://www.tomsguide.com/entertainment/streaming-devices/chromecast-fail-users-across-the-world-are...
They are saying a workaround available by manually setting the date on your phone to 8th March, 2025(any date before 9th March, 2025) and then registering the chromecast. Honestly, I haven't tried it yet.

My initial issue was I have 2 Chromecast gen 2 devices, which showed "available for specific video sites" error when tried to cast to them via my Window 11. I checked Windows update and couldn't find any recent update which could have done it. After resetting one Chromecast, I was unable to register it back in Google Home even trying for 3 different phones (android and ios). I gave up yesterday and today, found this thread where they mentioned a intermediate certicate expired on 9th March, 2025 for Chromecast gen2 and Chromecast audio devices.

Hopefully, this helps. I'll update if the workaround works for me for registering the chromecast in google home after setting date and time manually on my phone.