Fed Up

[Becca73]

I am fed up with chromecast constantly losing wi-fi signal. None of my other devices have this issue only chromecast. It doesn’t want to reconnect via links or google home so I have to unplug from power source then after a few mins plug it back in.  Any troubleshooting ideas. I’m starting to regret purchasing it now. 

[JenniferV]

Hi Becca73,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Are you getting any messages when connecting it to the network? 

Try these steps below:

1. Make sure the Google Home app is updated.
2. Reboot your Wi-Fi router.
3. Reboot your mobile phone.
4. Use a different mobile phone.
5. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Hey there Becca73,

I'm just checking up on this thread, did you have any more questions or need any additional help?

Thank you,
Jeran

[Jeran]

Hey Becca73,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran