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Freeze cast on TCL android tv

Jeremyfrierson
Community Member

I cast Google home to TCL android tv from my TCL android phone I can moved screen TCL phone but TCL android tv has froze screen. This morning I opened Google home not showing cast screen issue from my TCL android phone.

1 REPLY 1

BeulaA
Community Specialist
Community Specialist

Hi @Jeremyfrierson

 

Thanks for reaching out to the community! I understand that while your TCL phone shows movement, the image on your TCL Android TV is staying frozen. It also sounds like the 'Cast screen' option has disappeared from your Google Home app entirely this morning. I Khow how important it is to have your casting working properly. I’m here to help.

To better assist you, I’d like to gather a bit more information:

  • Which type of Chromecast do you have? Here’s a helpful article about how to identify the model of your device.
  • Is your Chromecast running the latest firmware version?
  • Is your phone running the latest software version?
  • Are there any other apps running in the background when you try to cast?
  • Does the issue occur with a specific app or show, or across multiple apps?

Please feel free to share any additional details you think might be relevant.

 

Regards,

Beula