Full remote unavailable. Make sure your streaming device has the latest software.

[CisKO]

Hello:

I've had my CCast w/ Google TV for about a year now, and enjoyed it more every passing day. Sadly, a few weeks ago a problem began in which I couldn't change the users in any Google based app (mainly YouTube and YouTube Music) , nor in the main menu.

I ended up Factory Resetting my device, and it fixed the user management issues...

BUT NOW, A NEW PROBLEM HAS RISEN

The Virtual Remote located inside the Google Home App presents the following error:

Full remote unavailable. Make sure your streaming device has the latest software.

All my devices are up to date (CCast w/ Google TV, as well as Android Phone), and, in fact, it works fine on a SECOND CCast w/ Google TV that I already have.

Any clue on how to fix this issue?

TIA 

[mhmdh2000]

I started recently having the same issue. On my iphone ios 15.5 I am getting: full remote unavailable make sure your streaming device has the latest software.

please help

[mhmdh2000]

@JenniferV dears, please help

till now I am facing this issue. My physical remote is damaged and I was depending totally on google home app on iPhone to use the chromecast 

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry for the late response. 

Could you please try to reinstall the Google Home app and reboot your phone? After that, try pairing your virtual remote again using the Google Home app. You may also try pairing it through the Google TV app and from your Android phone. To see the steps, please visit this support website article.

Thanks,

Jennifer

[mhmdh2000]

Thank you, but this didn’t help. And still I am receiving the same error. Other android phones are working fine and I can use the Google home app on them to control my chrome cast. The issue is only with my iPhone. I tried to use “add device” function in Google home but it could not find the chromecast!

[CisKO]

Sorry, I've tried those basic solutions, but nothing has worked so far. 

[JenniferV]

Hello there,

Thanks for getting back to us and for trying the steps. Could you please try to do another factory reset on your Chromecast and pair it again? Also for mhmdh2000, if this is only happening with your iPhone, please make sure there's no pending software update on your phone.

Let me know how it goes.

Thanks,

Jennifer

[CisKO]

Umm, no. I just factory reset my device no less than 3 days ago. Not gonna subject to that hassle again... 

[JenniferV]

Hi CisKO,

Understood. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[mhmdh2000]

Thank you. I have checked and didn’t find any pending update software update in my iPhone. But I recently enabled the “delete unused apps” option, does this has an effect on google home remote control? Any way I disabled the option after reading your reply but still the issue is there.

[JenniferV]

Hi mhmdh2000,

I appreciate all your efforts. Could you also please fill out this form so we can further check this in our end?

Thanks,

Jennifer

[Jeran]

Hey there CisKO,

Were you able to fill out that form that Jennifer linked to you? 

Just checking up,

Jeran

[CisKO]

Hello. No, I haven't. Too much fuss for something completely explained here... 

[Jeran]

Hey CisKO,

I know this issue has been a headache for you, so I understand how you feel. However, I'm sorry to say, but to get further support on this issue, we would need you to fill out the thread, so we can have a higher tier of support reach out to you.

Let me know if you had any more questions or concerns.

Best regards,

Jeran

[mhmdh2000]

I filled and submitted the form.

I hope google will fix this issue soon.

[Jeran]

Hey there mhmdh2000,

Thank you for filling that out! A higher tier of support should reach out to you via email to continue the troubleshooting process. Go ahead and continue the conversation over there.

Best regards,
Jeran

[mhmdh2000]

Thank you 

[JenniferV]

Hi there,

Thanks for the help here, Jeran. I appreciate it.

mhmdh2000, you're welcome! It looks like one of our support representatives already sent you an email. Please reply to the email and continue the conversation there.

CisKO, It's us again. Have you had a chance to fill out the form? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hello CisKO,

We haven’t heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer