Geen dolby atmos (meer)bij streamen muziek apps

[Ton7]

Hallo , ik heb afgelopen weken contact gehad met zowel apple music als amazon music en beide verdenken google van het " afdempen" van hun concurrentie waardoor ik sinds 3 weken geen dolby atmos kan streamen via chromecast.  Alleen nog pcm stereo. Ik heb een chromecast 4k al verkocht en vervangen door een concurrent en nu werkt het weer perfect.  Ga de andere chromecast ook vervangen.  Jammer. Het werkte zo perfect tot 3 weken geleden en nu wordt ik gedwongen over te stappen op een ander streaming merk ( notabene goedkoper).
Groetjes Ton Werts

[jenniffert]

Hi @Ton7,

Thanks for posting here in the community! I'm sorry to hear about your experience with Dolby Atmos on your Chromecast with Google TV 4K. I'd be happy to help!

I appreciate your efforts in trying to investigate Apple Music and Amazon Music as well. To better assist you, I'd like to ask a couple of questions:

• Have you ever been able to play Dolby Atmos content before?
• What streaming app are you currently using?

In the meantime, let's try the following steps:

• Restart Devices: Reboot your Chromecast with Google TV and soundbar (if applicable) by unplugging them for a minute and then plugging them back in.
• Update Software: Ensure your Chromecast with Google TV has the latest software updates available.
• Test Different Content: Try playing Dolby Atmos content from a different streaming service to isolate if the inconvenience is specific to one app.
• Chromecast Audio Settings: Try manually selecting Dolby Atmos if available. You can refer to the next article: Advanced sound settings for Chromecast with Google TV.
• TV Audio Settings: Consult your TV's manual to enable Dolby Atmos or surround sound processing in its audio settings.
• Streaming App Settings: Some streaming apps may have separate audio format settings. Check the app's settings menu for options related to Dolby Atmos.

Let me know how it goes.

Best regards,

Jenniffer