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Getting weird premium ad on TV that I can't dismiss

davidroycemarti
Community Member

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How can I dismiss this??

3 REPLIES 3

Kimy
Community Specialist
Community Specialist

Hi davidroycemarti,

 

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Is this happening when you’re casting? Is this happening only on this app or on all/multiple apps? What steps have you taken?

 

Give the steps below a try and let me know how it goes:

 

  • Perform a sequential reboot (Chromecast, router, and casting source if it's about casting).
  • Ensure that the proper account is logged in.
  • If this is about casting, try with another device to see if it would do the same.
  • If your Chromecast device is not the Google TV version, then this is working as intended as this device is casting.

 

Thanks,

Kimy

LovelyM
Community Specialist
Community Specialist

Hi davidroycemarti,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best,
Lovely

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni