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Google Chromcast randomly reboots when watching Netflix

bjkhisdl
Community Member

My Google chromcast is randomly rebooting when watching Netflix or Disney+. I tried all possible methods on my end: factory reset, charging cable replacement, TV HDMI port check. 

This is only happening when watching Netflix or Disney+. Works well with YouTube videos. 

 

What is this issue and how to fix it?

1 REPLY 1

Kimy
Community Specialist
Community Specialist

Hi bjkhisdl,

 

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Since most of the applicable troubleshooting steps have been taken and yet the issue still persists, we just need to isolate if the TV’s HDMI communication is causing this on the Chromecast device by testing it on another TV. If it still persists, then this is mostly hardware-related now. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.

 

Let us know. We look forward to your response.

 

Thanks,

Kimy