Google Chromecast 2nd Gen not rendering some images via Google Photos

[tomwaitforitmy]

Hi everyone,

I would like to use Google Photos with my Chromecast (2nd Gen) to show jpg(!) images like the one attached. However, they screen is always black with these images.

* They are jpg format and all that is "special", from my point of view, is rather high resolution (6000x4000).
* They are rendered nicely in my Google Photos App, Web Browser or many other image viewer, I tested under Windows.
* I have tested three different TVs and all show the same issue.
* Many other images types, even Apples .heic, are rendered nicely on my Chromecast.
* It's definitely an issue with Chromecast and these images.

Does anyone know what I can do?

Regards,

Tommy

[ByronP]

Hi tomwaitforitmy,

Thank you for posting in the community. I apologize for the trouble you're having casting your Google Photos to your Chromecast (2nd Gen). I understand how frustrating it is to see a black screen, and I appreciate the effort to troubleshoot the situation. I'm here to help.

Here are some steps you can try:

1. Verify if your Chromecast (2nd Gen) is running the latest version.
2. Reboot your Chromecast (2nd Gen). Here are the steps:

• Unplug the power cable from the Chromecast device.
• Leave it unplugged for one minute.
• Plug the power cable back in.

Note: When you unplug the Chromecast from the TV’s HDMI port, it doesn't reboot the device. It must be disconnected from the power source in order to reboot.

Let me know how it goes and keep me posted.

Regards,

Byron

[tomwaitforitmy]

Hi @ByronP ,

thanks for your answer. My chromecast is plugged off every day. I double-checked the firmware. According to docs it is the newest version. Here you find a screenshot of my Google home app. What else could I try?

Regards,

Thomas

[ByronP]

Hi tomwaitforitmy,

Thank you for your response. I really appreciate the effort to troubleshoot this situation.

I need to check further steps to try to factory reset your Nest Chromecast 2nd generation. Please do the following:

1. Open the Google Home app.
2. Tap and hold your device's tile.
3. At the top right, tap Settings, then More menu, then Factory reset, and then Factory reset.

Let me know how it goes and keep me posted.

Regards,

Byron

[tomwaitforitmy]

Thanks @ByronP for the suggestion. Sadly, the reset didn’t help either. Nothing changed after that. 

When testing a bit more, I realised that some images of my camera work, but most of them stay black. Let me know if you could use further sample images. 

regards,

 Thomas

[ByronP]

Hi tomwaitforitmy,

Thank you for your response. I really appreciate all the detailed information and effort to fix this situation. Let's work together for a solution.

We're always looking for improvements. Please share your experience and detailed information related to this concern and submit it to the feedback form so it can be worked on in future updates in regards to the renderization images for the Chromecast 2nd Gen.

Let me know if you have any further questions.

Regards,

Byron

[tomwaitforitmy]

@ByronPThere is no Chromecast in the form you provided. What exactly do I submit feedback on? Did you try casting my image provided with another Chromecast?

[ByronP]

Hi tomwaitforitmy,

Thank you for your response. I'm sorry for the misunderstanding.

On the feedback form provided, there is a section called "Streaming." After you tap on it, you'll need to select the type of Chromecast that you have and leave your detailed information about this concern.

Let me know if you have any further questions.

Regards,

Byron