Google Chromecast (black remoteless one) not working with Disney Plus

[Jcooper555]

Hi All, so I updated my Disney Plus app and my disney won’t cast from my chromecast anymore (it casts but the shows won’t play because it doesn’t support the media)

I have the black chromecast not the white remote one.

can anyone please tell or help me? I don’t need to get a new chromecast do I?

It works with netflix and casting everything else

[jenniffert]

Hi Jcooper555,

Thanks for reaching out to the community! I’m sorry to hear that your Chromecast isn't displaying video when it is casting from the Disney Plus app. I'm here to help!

To better assist you, I’d like to ask the following questions:

• What is the specific model and generation of your Chromecast? Here’s a helpful article about how to identify the model of your device.
• Have there been any changes to your router settings?
• What is the model and software version of your mobile device (Android or iPhone)?

In the meantime, you can try the following steps:

• Make sure you have the latest version of the Google Home app and the mobile software version.
• Verify the firmware version of your Chromecast. You can find this information in the article: Chromecast firmware versions and release notes.
• Try uninstalling and reinstalling the Disney Plus app.
• Update your router's firmware, if needed. Sometimes routers have bugs, and there are firmware fixes to address them. Make sure your router is running the most updated software.
• Try rebooting your Chromecast. For instructions, refer to the next article: Reboot your Chromecast device.

Please keep me posted.

Best regards,

Jenniffer