09-22-2024 03:37 PM
Hi. I have got already new Google Streamer 4K device. And YouTube working with microstuttering. I was open admin statistics and see that there is lot of droped frames like 2000 from 13000 frames. Codec is av1. I hope you will fix that. Thank you
09-23-2024 02:27 PM
Hi @vdmkk
Let me check with the Google Streamer team and see if there is some up to date troubleshooting they can offer...
09-23-2024 02:47 PM
Hi again @vdmkk
So I do have a few follow up questions and actions to try. Can you let us know your region, the type of content, resolution and were you casting to the device or watching natively? That info is all helpful. Can you also check and if necessary update the YouTube app and the Google Home app.
Can you also check your connection? Wifi or etherent and if you are able you can test ethernet to rule out any wifi connection issues. Here's a help page that has some extra tips about network and the Google Streamer. There's a suggestion on that page to check your router's firmware as well.
Factory reset to the device may also help. That will ensure all the latest device firmware update is applied.
Let us know how this all goes and if you can give us the details above that would be super helpful.
J