Google Streamer custom button will not work with Google Home

[datristanthe2nd]

The instructions say long press the Star/Custom button and select Google Home, then press Create Shortcut and you will receive a conformation message...

What happens is I long press the Star button, click the ok button when Google Home is selected, and the streamer dumps me back on the google tv homepage.... when i press the star button again it goes into setup.
What am i doing wrong or is the system broken?

I can hold the home button and select google home and access most devices (lights but not cameras) so Home is connected.

[Cederick]

Well people in other countries haven't even got the AI feature that were advertised with the product. So I'm not optimistic about them fixing it anytime soon. Especially with the holidays being just around the corner as well.

[Ashepherdson]

Yes Google is working on a fix , with the time of year things are slower than normal sadly.  I am trying to get an answer for an ETA for you.

[Xmail87654321]

• C 

[steffk85]

Same issue here. That's a shame....I bought the new streamer and a Nest Hub, set up Google Home and now I can't set the programmable button to google home?! Gna.............

[Wizard07701]

Happy New Year !  

Any updates?  It has been a month.  To add more frustration , my home button stopped working.  I had to turn the power off to the Google device, the TV and to the Verizon cable box.  It came back to working....but a few days later the same issue.  Meaning for me to want to go to Google TV I need to change the input on my verizon remote to get to HDMI 2.  On top of that if I want to cast i need to the same.

How come all the other streaming services can get this right but one of the largest tech companies in the world not be able to fix this?  

[Prnorth]

Still not working.

[DanClx]

The issue is still there and has been for months. The main feature I purchased for!

[Burzl]

How is this still a thing? It's 2025 and the bug is still not fixed, yet you are promoting the feature. 

[imafanofg]

Same here. Cant set  shortcut to google home

[Cederick]

I still have the described issue.

[Jagmit]

Posting here to say that I am having the same issue. 

[Ikke3001]

Same issue here. 18-12-2024.

[Swordfury1]

Same issue as other users. Any update?

[MeIsAndy]

Same issue here. I can bind the star button to an app, but if I select the option to bind it to open Google Home is won't save that as a preference.

[BumbleBeeTuna]

Any updates on this yet? I've setup 30 of these and some the most recent installs have required a factory reset post installing updates to even get the home panel to show in the settings dashboard. The customize button just doesn't work right now it appears. Hopefully this gets patched soon and doesn't require a factory reset to fix....cause it's still a pain to login to all the apps outside of the Google made apps. 

[Wellardthedog]

Same issue!! Please get on this.

[Pedro1oo]

Same issue here. Tried factory resetting but will not work. Frustrating ad that was a main reason for the purchase. Button doesn't appear to do anything now, won't allow me to program anything through the settings menus or through long press. 

[Ashepherdson]

This is a known issue, the Google team is aware and is working on it, factory resetting will not correct it.  Saying this, the workaround was posted above, simply long press the home button to pull up the Google home panel. 

[Wizard07701]

Thank you for your response but that is not a workaround.  Google is advertising one thing , one button push for Google Home to show up on the TV, and that does not work.  The "workaround" would be at least 5 clicks to get to Google Home showing up on the TV. 

I asked the Google Nest team in this thread for a response since it have been over a month and no one from Google is responding.  Very disappointed with Google.

[Cederick]

I mean advising launch features for a device in August 2024 while they don't even work is something that doesn't happen on accident. They decided to launch a device where advertised features simply don't work or aren't even available in other countries knowingly. They also decided to not be transparent about these fact which makes the advertisement misleading and shows how much they respect their customers. They rather try to swipe it under the rug instead of a public acknowledgement.

They already made their money.

Companies aren't your friends.

[Swordfury1]

Any update on this bug?  

[DavidPanda]

I have the same problem, quick access to my google home cameras was a big part of why I purchases thsi device and the fact that this basic functionality that they advertise still doesn't work, is inacceptable.

[DanClx]

Mine has suddenly worked this morning! Long pressing the star button, it then let me select Google Home as the shortcut! Sorted!

[Pedro1oo]

Mines not. Doesn't even bring up an option to assign the button within the settings menus. Hopefully they are rolling out an update. Are you in the UK?

[DanClx]

Yeah I'm in the UK

[Pedro1oo]

What's the kernel version?

Mines 5.15.149

[Swordfury1]

Still not working for me in the US. I checked for updates and restart the device but the same behavior. I select the favorite/star, it brings up a menu to select Google home or app or input, i select Google home and it takes me back to the main menu.   Running kernel version 5.15.149, android tv os version 14. 

[Pedro1oo]

I can confirm this function is now also working for me. Should never have been released like this but so happy it's resolved. Fingers crossed for everyone that's experienced this issue. 

[Swordfury1]

Still not working for me. What kernel version are you running?  Are you in the US?  Thanks

[Pedro1oo]

5.15.149

[Swordfury1]

Thanks. I'm running the same version but this feature still doesn't work. 

[Fingpaing]

All update my account 

[Ashepherdson]

Fix is rolling out in stages to users, please be patient, but the fix IS rolling out !

[Swordfury1]

Thank you for the update. Do you have the building number info?

[Ashepherdson]

Let me find out and get back to you, I dont have the number right now, but have asked my contacts. 

[Swordfury1]

Ok, thank you. 

[JvdL90]

After installing and setting up the TV streamer i've tried to set-up the "favorite" button, to use it for the Google Home controls. When i click the button, the device asks me which of the 3 options i want to select.

I can select the Google Home option, and the device will return to the home screen.

When i click the favorite button again, the same screen shows. I am again asked which of the 3 settings i want to use for the button. The setting does not seem to be remembered.

Both the system and all apps are updated to the newest version. I've already re-booted the device, and also started again from factory settings 2 times now.

How can i fix this please? Thanks

[Ashepherdson]

This is a known issue... This thread is about that very issue...and as I posted already, it has been fixed and is rolling out in the next update package.  You will need to wait for your device to get that update 

[Swordfury1]

I asked before and it will ask again, do you have the building number info for the update package?

Thanks. 

[Ashepherdson]

Sadly I don't have that yet, but it will be the next release that receives the update according to the Google team.