Google Streamer custom button will not work with Google Home

[datristanthe2nd]

The instructions say long press the Star/Custom button and select Google Home, then press Create Shortcut and you will receive a conformation message...

What happens is I long press the Star button, click the ok button when Google Home is selected, and the streamer dumps me back on the google tv homepage.... when i press the star button again it goes into setup.
What am i doing wrong or is the system broken?

I can hold the home button and select google home and access most devices (lights but not cameras) so Home is connected.

[Swordfury1]

Ok, thanks. 

[Robert102]

It is 25th January 2025. I have the same issue and did not found any solution fot it.

Anybody?

[Ashepherdson]

It's being fixed and will be released as an update, we are all waiting for the update now. 

[Robert102]

Ok, but still not good enough. I would think that Google would be faster with this issue, especially they advertise GH connectivity.

That was the main reason why I bought that device.

[Ashepherdson]

And gh connectivity still works.. it's ONLY the shortcut button that does not.  Long press o. The home button brings up the quick menu which has the GH functions. 

[Wizard07701]

I would think a company as large as Goggle could actually advertise when the update is coming out instead of having some moderator say it is in the next release.  Next week, next month, next year?  

But why think logically, Google advertised and sold these devices pushing the Google Home accessibility knowing it didn't work.  

[Ashepherdson]

And they will, when it's official and released.   

[Ashepherdson]

And as mentioned, the GH functionality works.. it's only the shortcut button that does not .

[Wizard07701]

The reason almost everyone on this thread bought it because of the shortcut function, that is what we are complaining about. But Like I said earlier they are still advertising  that it is one shortcut button.

[simonvez]

Same issue here ...and we are in 2025 end of January. Still no fix?

[Wellardthedog]

Google are really dropping the ball on this one. 

I can see a refund coming.

[Burzl]

So sad Google doesn't care about their products. Horrible end user communication and no updates. 

[chardantons33]

Confirming that I must have received the update since I can now access Google home with the custom button!

[DavidPanda]

Same here also it is now working for me as of this week. 

[Swordfury]

Working for me as well. Thanks

[Wizard07701]

Do we need to do anything on our end to get the update?  

[DavidPanda]

I didn't have to do anything.

[GoogleNestTeam · Accepted solution]

Hey everyone,

Thank you for the patience. The issue affecting the customizable button on the Google TV Streamer Remote has been resolved. The fix has started automatically rolling out but may take some time to reach all customers. If you're still encountering this issue after next week, please respond to this comment to let us know.