cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Streamer custom button will not work with Google Home

datristanthe2nd
Community Member

The instructions say long press the Star/Custom button and select Google Home, then press Create Shortcut and you will receive a conformation message...

What happens is I long press the Star button, click the ok button when Google Home is selected, and the streamer dumps me back on the google tv homepage.... when i press the star button again it goes into setup.
What am i doing wrong or is the system broken?

I can hold the home button and select google home and access most devices (lights but not cameras) so Home is connected.

1 Recommended Answer

GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,

Thank you for the patience. The issue affecting the customizable button on the Google TV Streamer Remote has been resolved. The fix has started automatically rolling out but may take some time to reach all customers. If you're still encountering this issue after next week, please respond to this comment to let us know.

View Recommended Answer in original post

97 REPLIES 97

Ok, thanks. 

Robert102
Community Member

It is 25th January 2025. I have the same issue and did not found any solution fot it.

Anybody?

Ashepherdson
Platinum Product Expert
Platinum Product Expert

It's being fixed and will be released as an update, we are all waiting for the update now. 

Ok, but still not good enough. I would think that Google would be faster with this issue, especially they advertise GH connectivity.

That was the main reason why I bought that device.

Ashepherdson
Platinum Product Expert
Platinum Product Expert

And gh connectivity still works.. it's ONLY the shortcut button that does not.  Long press o. The home button brings up the quick menu which has the GH functions. 

Wizard07701
Community Member

I would think a company as large as Goggle could actually advertise when the update is coming out instead of having some moderator say it is in the next release.  Next week, next month, next year?  

But why think logically, Google advertised and sold these devices pushing the Google Home accessibility knowing it didn't work.  

Ashepherdson
Platinum Product Expert
Platinum Product Expert

And they will, when it's official and released.   

Ashepherdson
Platinum Product Expert
Platinum Product Expert

And as mentioned, the GH functionality works.. it's only the shortcut button that does not .

The reason almost everyone on this thread bought it because of the shortcut function, that is what we are complaining about. But Like I said earlier they are still advertising  that it is one shortcut button.

simonvez
Community Member

Same issue here ...and we are in 2025 end of January. Still no fix?

Wellardthedog
Community Member

Google are really dropping the ball on this one. 

I can see a refund coming.

Burzl
Community Member

So sad Google doesn't care about their products. Horrible end user communication and no updates. 

chardantons33
Community Member

Confirming that I must have received the update since I can now access Google home with the custom button!

Same here also it is now working for me as of this week. 

Working for me as well. Thanks

Wizard07701
Community Member

Do we need to do anything on our end to get the update?  

I didn't have to do anything.

GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,

Thank you for the patience. The issue affecting the customizable button on the Google TV Streamer Remote has been resolved. The fix has started automatically rolling out but may take some time to reach all customers. If you're still encountering this issue after next week, please respond to this comment to let us know.