Google Streamer screen saver timer

[Lwenkin]

Hello,

I recently bought a Google Streamer. Under some circumstances, the screensaver starts even if an application is streaming content. I would like to disable the screensaver or change the timer.

I cannot find any options for this in Google Home nor in the settings using the device itself.

Could you please explain how to do what I am looking for?

Thanks a lot!

Loïc 

[tajennifer]

Hi Lwenkin,
 
Thanks for posting. I'm sorry to hear that your screensaver starts when you are streaming content. I understand that you want to customize the screensaver on your Google TV Streamer (4K). Don't worry; I can help. In this case, it is not possible to change the timer of the screensaver, but you can try to turn it off with the next steps on the Google Home app: 

• Open the Google Home app.
• Tap and hold your device's tile.
• At the top right corner, tap Settings.
• Scroll down and tap Ambient mode.

Please keep me posted and let me know how that goes. 

Best regards,
Jenny

[Lwenkin]

Hello Jenny,

Thanks for your feedback. Unfortunately, nothing allows me to disable it right here. Any other way ?

Best regards,

Loïc

[tajennifer]

Hi Lwenkin,

Thanks for your reply. I understand that you tried to disable the ambient mode, and you cannot find the option. In this case, the recommendation will be to restart your Streamer device. Here is how:

• From the Google TV home screen, select Settings > System > Restart.

After the restart, try to disable the ambient mode again.

Please let me know how that goes. I'll be waiting for your response.

Best regards,

Jenny

[Lwenkin]

Hello,

I tried the restart and still no option to disable the screensaver 😕

Best regards,

Loïc 

[Lwenkin]

Here are the options I have, with the top right menu only showing help + feedback.

 

[tajennifer]

Hi Lwenkin,
 
Thanks for posting. I understand that you want to disable the screensaver from the app. In this case, this option is not available. But we would love to hear your feedback. We're constantly working on improvements, and your input helps us shape future features.
Please let me know if you have more questions.
 
Best regards,
Jenny

[Lwenkin]

I would like a solutions to avoid the screensaver starting even if an application is streaming content, whatever the solution is.

Would you have any other option then ?

Many thanks,

Loïc