Google TV Streamer (4K) freezing

[CurtisZM]

When watching an NFL football game (YouTube TV) the Streamer will freeze. I end up going back in time or exit the channel and start over. I've cleared the cache. Same thing happened. I've never had this problem with a Chromecast.

[ByronP]

Hi CusrtisZM,

Thank you for posting in the community. I'm sorry that you're experiencing trouble casting with your Google TV Streamer (4K) and it freezes. I understand how frustrating this can be. I'm here to help.

Before I begin, I need to ask a few questions for further assistance:

• Is your Google TV Streamer (4K)'s power-saving mode turned on?
• How close are the devices to each other?
• Are the Google TV Streamer (4K) devices’ firmware updated?
• Are there other apps that actively run on the device?
• When did the trouble start?

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[CurtisZM]

Sorry I forgot to reply. The problem was my internet provider. I did call them and they said everything was fine. Then low and behold, three days later and an outage. Then everything started working after service returned....

[ByronP]

Hi CurtisZM,

Thank you for your response. I'm glad it was resolved.

Don't hesitate to reach out to us if you need any further questions.

Regards,

Byron