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Google TV Streamer Kids Profiles Not Staying Logged In / Especially with YouTube

ronxo
Community Member

I've set up Kids Profile for my kids and am running into a constant problem of the account not remaining logged in, especially when going to the YouTube app. 

 
The process goes like this:
- Turn on Google TV, choose the Kids Profile
- Choose YouTube app, and no user is signed in
- Click "Sign In" and attempt to sign in the Kids profile and log in fails, gets stuck in a loop and never logs in
- Back out of YouTube back to Google TV screen, back to Profiles and choose My (Adult) Profile
- Go to YouTube app and choose "Switch Accounts" and choose Kids Profile
- YouTube reloads and loads the Kids Profile in YouTube
(if I back out of YouTube, then I'm in the Kids Profile on Google TV)
 
So obviously something is wrong.  Yes, I eventually get to the kids profile on YouTube, but this is not something my kids can navigate (or my non-tech enable wife can either for that mater) so if I'm not home to do this then the kids aren't able to safely watch YouTube, which renders the Kids Profile useless.
2 REPLIES 2

GabrielaG
Community Specialist
Community Specialist

Hi @ronxo,

 

Thank you for reaching out to the Google Nest community. I understand you're having a persistent problem with the Kids profile not remaining logged in, especially when using the YouTube app. I'm happy to help you find the most accurate information.

While the Google Nest community focuses on Nest products, your question is specifically about YouTube's Kids profile. We want to make sure you get the best and most accurate help possible. We want to ensure you get the most accurate and helpful information possible. The best place to find information for this kind of issue is the official YouTube Help Community, as the experts there are dedicated to answering questions about features on the YouTube platform.

For a direct answer, you can also check out this article on how to Avoid restrictions on YouTube live streaming. It may provide a solution that works for you.

Feel free to keep us posted if you have more questions.

 

Regards,

Gabriela

andrewpunch
Community Member

Been dealing with the same issue withe the Google Streamer.  Currently have been unable to find a solution.

 

https://www.googlenestcommunity.com/t5/Streaming/Supervised-Youtube-Profiles-not-staying-logged-in/m...