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Google TV Streamer stall during updates

Norson
Community Member

‎12-14-2024 11:41 PM

From new I have setup my Streamer it than went thru the update, it downloaded the update but when it went to load it my screen went black and nothing seems to happen. This is my 2nd go ad I took my first one back thinking it was faulty it was doing exactly the same thing. If I go to check the source I can see the download screen in the preview for the hdmi  I have the until plugged into but when select it I get black screen

 

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kcruzgonzalez
Community Specialist
Community Specialist

‎12-18-2024 10:48 AM - edited ‎12-18-2024 10:48 AM

Hi Norson,

 

Thank you for posting in the community. I'm sorry that you're having trouble with the Google TV Streamer during the update. I understand how frustrating this can be. I'm here to help.

For your concern, please try the below steps:

  • Factory data reset Google TV Streamer device. Follow: How to reset your Chromecast or Google TV Streamer
  • Change the power outlet and connect directly to the wall.
  • Change the HDMI port.
  • Confirm that your device is online on your Google Home app when you finish the setup.

Please keep me posted. I'll look forward to your response.

 

Regards,

Kevin

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