Google TV find no network and remote dosen't work either

[LarsErikOsterud]

Suddenly my Google TV says no network found.
At the same time the remote stopped working.
And without network I can't control it from the phone.
And not with the remote either (tried the TV remote as well).
How on earth can I change settings or reset it then?

[tajennifer]

Hi LarsErikOsterud,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Google TV device not finding the network and your remote not working either. I understand how difficult this can be for you. But don't worry; I'm here to help. I just need to ask for some information to provide the best assistance:

• What is the exact model of Chromecast that you have? You can check the "Chromecast and Google TV Streamer Specifications" article to find out.

• Do you see any light on the device?

• Do you receive any errors on the Google Home app?

• Have you tried some steps so far to reconnect the device to the network?

Please keep me posted.

Best regards,
Jenny