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Google WiFi router keeps disconnecting devices after recent outage

kavenDian
Community Member

Hi everyone, hoping for some help. I have the Google WiFi AC1304 (the older puck style) with three units as a mesh network. It's been rock solid for years, but we had a brief power outage last night and since then, the main router connected to my modem keeps dropping all connections randomly. The light goes from solid blue to blinking red/yellow, and every phone and TV in the house loses WiFi for a few minutes before it reconnects.

I've already tried the usual stuff—restarted the modem and the main router, due to which my Ip keeps on changing and i am very stuck with it and unable to open any web. and even did a factory reset on just the main puck. But the problem keeps happening every hour or so. The other two mesh points seem fine once they reconnect. My modem is just a standard one from my ISP (Xfinity), not a modem/router combo. Could this be an IP conflict or maybe the recent outage corrupted something in the settings? Any advice would be greatly appreciated before I pull my hair out. Thanks! website

1 REPLY 1

Xjeremy1979x
Community Member

I have the 2nd generation with 1 mesh point and I am having the same problem