Google chrome cast won’t reset

[janeo]

Hi 

my Google chrome cast no longer seems to be working.  When I turn it on, all I get is Google tv screen in a rectangle box with the Google colours rotation around it.

tried hard reset, however the light stays white, it won’t go yellow.

[jenniffert]

Hi janeo,

Thanks for reaching out to the community. I'm sorry to hear that your Chromecast is experiencing issues with the reset process. I'm here to help!

To better investigate the inconvenience, I’d like to ask the following:

• What is the specific model of your Chromecast?
• Has your Chromecast ever worked properly with your TV?
• Could you describe the steps you took to perform the hard reset?
• Could you please share a screenshot of what you see on your TV?
• What TV brand do you primarily use with your device (e.g., Sony, LG, Samsung, TCL)?

In the meantime, you can try the following:

• Make sure you have the latest versions of the Google Home app and your mobile device's operating system.
• Try rebooting your Chromecast. For instructions, refer to the next article: Reboot your Chromecast device.
• Try a different HDMI port. Test if using a different HDMI port on the TV improves the connection.
• If possible, try connecting the Chromecast to another TV to see if the inconvenience persists.
• Consider performing a factory reset using the Google Home app instead of the physical buttons or vice versa. Refer to this article for instructions: How to factory reset your Chromecast.

Please keep me posted.

Best regards,

Jenniffer