Google chromecast tv HD login google issues

[Rebeccaanne3838]

Help I've looked everywhere for answers so I just bought a new HD chromecast to use on my TV during setup I got my wifi connect and remote programmed all the way till I try to enter email to link my google account it says error please try again I've tried a different email and a different phone hoping that would fix it but I've gone 2 weeks still not able to even enjoy this product I was overly joyed

[Jeran]

Hey there Rebeccaanne3838,

I'm sorry to hear that your new Chromecast with Google TV (HD) is giving you issues! I'd be happy to help you out, since I know I'd be pretty disappointed as well.

Go ahead and give these troubleshooting steps a try first: 

1. Reboot your Chromecast.
2. Unplug your router and plug it back in.
3. Factory reset your Chromecast.

If the problem persists, please let me know what specific error message you are receiving, and we can try a few more things.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi folks,

Thanks for the help here, Jeran.

Rebeccaanne3838, it's us again. We want to make sure you're all good — how did the steps go? 

Regards,

Jennifer

[JenniferV]

Hello Rebeccaanne3838,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer