Google cromecast 2

[Vaibhav08]

After updating the firmware my TV is flickering and colour distortion it use to not happen in the past at all but after the update it started even after the changing my wifi to 2.4 band the problem remains where as my TV is working fine and no issues in it 

[JenniferV]

Hi Sattyam,

Thanks for reaching out and sorry to hear that you are having an issue with your Chromecast device.

Quick question —what is the LED light status in your Chromecast?

Give these steps a try:

1. Reboot your Chromecast and your TV.
2. Make sure it is plugged in correctly into the HDMI port on your TV.
3. Plug the Chromecast to a different HDMI port on the TV.
4. Test the Chromecast on another TV screen (If one is available).
5. Reset your Chromecast. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[Vaibhav08]

I have tried all the tings you have mentioned just not the 4 th point 

[JenniferV]

Hi Vaibhav08,

Thanks for posting. How's it going with your Chromecast? Does the issue still persists? If yes, please unplug your Chromecast for 24 hrs and test.

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking back in to see if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hey there,

I just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hi there,

I haven't heard from you in a while so I'll be locking this thread. Feel free to start a new thread should you have more questions and concerns in the future. We're here to help.

Thanks,

Jennifer