Hi @209,
Thanks for reaching out to the community! I understand your Google TV Streamer is experiencing video cut-outs and displaying a black screen. I'd be glad to assist you with this!
To provide you with the most accurate information, I’d like to ask for the following information:
- When did this issue begin?
- How long does the video usually play before it cuts off?
- Is the Google TV Streamer securely plugged into both your TV and its power source?
- Did the Google TV Streamer ever work correctly with this TV?
- Is there an LED light on your Google TV Streamer? If so, what color is it?
- How far away is the streaming device from the WiFi router?
- Have you noticed if the issue happens on a specific app or show?
In the meantime, please ensure your Google TV Streamer and the Google Home app have the latest firmware installed.
I look forward to your response.
Best regards,
Jenniffer
