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Google tv hd

Miguel1992
Community Member

‎05-27-2024 08:17 AM

Hola, tengo un Chromecast con Google TV hace tiempo y justo hoy lo enciendo y se queda en e imagen del rectángulo con los colores alrededor y no avanza y tampoco me permite resetearlo con el botón. ¿Alguien me podrá ayudar a resolver este problema? ¡Muchas gracias!

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nerys
Community Specialist
Community Specialist

‎05-30-2024 12:29 PM

Hi Miguel1992,

 

Thanks for posting in the community!

 

I'm so sorry to hear that you are encountering this screen when you try to use your Chromecast with Google TV. I'm here to help! Just to provide you with the correct steps you need to follow to get this solved. I just have a few questions for you:

 

  • Is the "screen with a colorful rectangle" you mentioned the Google logo? (Also, you can attach a picture.)
  • What color is the LED light on your Chromecast?

 

Knowing this information will allow me to provide you with the correct troubleshooting. If you have more questions for me, feel free to reply to this email. I'll be happy to assist further.

 

Best regards,

Nery.

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