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Green Screen on Google TV when casting full screen from Chrome

GravitasNotFoun
Community Member

‎07-12-2024 09:21 AM

Issue happens on every version of Chrome since late 2023, current version is 126.0.6478.127 .-

  • Casting from tab works normally
  • Casting using another app like Steam Link or Teamviewer works normally
  • Casting Screen using Save & Share>Cast...>Sources>"Cast screen" shows a solid green screen

Useful Facts:

  • Hardware acceleration has been both disabled and enabled, no difference.
  • Using remote controlling apps like Scrcpy shows that Google TV is receiving the stream correctly, it's not being displayed (I'm able to see what should be being streamed to the TV on the console display)
  • This used to work before late 2023, was able to cast screen without issues early 2023.
  • TV is NOBLEX DM50X7550 Led 4k 50" 
  • Yes, internet and local network work correctly as stated in previous tests.


    Probably related to Green screen on my TV when I try to cast my Laptop screen using Google Chrome , which got "closed" without any resolution.

@hllow1 , @Firoz , @Jeanica , @gerardinandan , @jj85 , @jasonDeichert , @Vihar_Kalariya , @Akilesh-ASA , @gaurangtalati , @okokkam . I invite you to share your current status with this issue, possible solutions and if possible add more details so Google can take a look at this and offer a solution.

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ovidioj
Community Specialist
Community Specialist

‎07-17-2024 05:34 PM

Hello @GravitasNotFoun, 

 

Thanks for posting in the community. 

I appreciate your effort and I want to thank you for providing these detailed observations and troubleshooting steps you've already taken. This information is very helpful in narrowing down the issue. I know this is very difficult.
Here are some additional steps to try:

  1. Clear your cache.
    - To clear the cache for all apps on your device,
    - Navigate to your profile icon and then select Settings, then System, then Storage, then Internal Shared Storage, and then Cached Data.
    - Select OK to clear cached data for all apps.
    - Note: Clearing your app cache only removes temporary data. You’ll remain signed in to your apps, and media will load faster.
  2. Reset Chrome Settings:
    - Open Chrome settings (three dots in the top right corner).
    - Go to "Advanced" and then "Reset and clean up."
    - Choose "Reset settings to their original defaults."
  3. Creating a New Chrome Profile: This can help rule out issues with your current Chrome profile settings.

I appreciate you mentioning that the internet and local network connectivity seem to be functioning correctly. I apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

 

Please let me know how it goes. Thank you. 

 

Regards, 
Jorge

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