Having trouble casting Foxtel app to Chromecast

[JenWebb]

I am having trouble casting foxtel to my new smart TV with an inbuilt chromecast. I can cast live TV but not from the on demand section.

When I click the symbol to cast, the device is there to select, and it connects saying it's ready to cast. Then I select what I want to watch, it  will spin and go to load but then goes back to the ready to cast (Foxtel) screen.

Don't know if it makes a difference, but I have an iPhone and the TV is android.

Any help is appreciated!

[Cathal_S · Accepted solution]

Hi JenWebb,

Streaming service providers develope their own apps so it would be them that you need to contact when having issues with their services.

Have a look below for some links that might be helpful.

Troubleshoot Foxtel:

https://www.comparetv.com.au/guides/troubleshoot-foxtel-now-streaming-chromecast/

Contact Foxtel:

https://www.foxtel.com.au/about/contact.html 

Regards,

Cathal

[JenniferV]

Hi folks,

Thanks for the help Cathal_S.

@JenWebb, how's it going? Do you still have other questions and concerns?

Thanks,

Jennifer

[JenniferV]

Hi JenWebb,

I wanted to check back in to see if you have other questions and concerns. Feel free to let us know if you do.

Thanks,

Jennifer

[Jeran]

 Hey there!

We haven't heard back from JenWebb, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Cathal_S and Jennifer!

Best regards,
Jeran