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Help! I use TY Premium and I get ads when I cast via my iPhone to the Crhomecast.

Arhanso
Community Member

Help! I use TY Premium and I get ads when I cast via my iPhone to the Crhomecast.

- I logged out and in again with my YT app. Didn't work.

- I reset the whole chromecast to it factory defaults and it still doesn't solve the issue.

Google states the issue is solved. So what can I do to solve besides buying a new one..

4 REPLIES 4

Clever-thinking
Community Member

Make sure you are logged in to you YT account on both your chromecast and your phone.

Kimy
Community Specialist
Community Specialist

Hey folks,

 

Thanks for posting here in the Google Nest Community.

 

@Clever-thinking, thanks for helping out.

 

@Arhanso, do you have other accounts/users linked in the Google Home app? You might want to delete all the accounts then login with your premium account.

 

Let me know how it goes.

 

Thanks,

Kimy

Muddi
Community Specialist
Community Specialist

Hi there,

 

How's it going with your Chromecast device? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi