Help configuration

[danipennisi]

Hi everyone, I am having trouble setting in my chromecast. It doesn't let me sign in with my Gmail account, which is working fine on every other device. I tried already to reset tv, Chromecast device and wifi, nothing seems wrong, except when I reach the point of sign in with my account. Of course I tried with a different account, same issue! What should I do? 

Thanks!

[zan]

i'm having the same issue,  Did you resolve it?

[JenniferV]

Hey folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast devices. Let's sort this out.

A few questions: What type of Chromecast device do you have? What exact message are you getting when signing into your Google Account? If you have a Chromecast with Google TV (4K) or (HD), are you setting it up using the Voice Remote or the Google Home app?

I'll look forward to your response.

Best,

Jennifer 

[JenniferV]

Hi there,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer