Hi, @lkspriggs!
Thank you for reaching out to the community. I'm truly sorry you're experiencing setup issues with your streaming device, especially following the recent service disruptions. I'm happy to assist you!
Regarding your question in the post's title, you can check the generation information in this article: Chromecast and Google TV Streamer specific...
To troubleshoot correctly, please answer the following questions:
- What is the streaming device firmware version? Here is a helpful article to know this information: Chromecast firmware versions and release notes
- What device (and its operating system version: iOS or Android) are you using for the setup?
- What is the make and model of your TV?
- Has this steaming device been connected to your network before?
- What is the distance between the streaming device and your Wi-Fi router?
- Do you own multiple streaming devices? If so, are you encountering the same issue on all of them?
- Are you receiving any error messages? If so, please attach a photo.
This information will allow me to provide you with accurate troubleshooting steps. Thank you in advance for your cooperation.
Please keep me posted.
Best regards,
Ana
