How do you replace a broken remote?

[CromeCastUser]

Issue - Everything was working fine.. until the remote stopped working.. 

What have I done so far...

* Restarted chromecast (just in case)

* It is not the batteries! (tested them they show good charge); Pulled them out and back in.. Same behavior.

Put them in while pressing the home button as per the reset instuctions.. instead of the light going from on to blinking to none.. it is on.. 

* Some buttons work, some dont

-- The volume buttons work;

-- the mute button works.

-' The round dial in/selecttor does nothing when you press it

--- the home, YouTube and Netflix button do nothing

-- the voice button does nothing

How do I replace the remote. 

I bought this in the last  2 months .. how long is the manufacturers warranty for?

[RXShorty]

Hi @CromeCastUser 

Sorry to hear you are having issues with your remote!
Could you try a reset of your remote to check if this solves the issue?

Please check THIS link on how to reset it.

[Alex_S]

Hi everyone,

Thanks for the help here, @RXShorty.

@CromeCastUser, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,
Alex

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy