I can not get my Chromecast Ultra to my wifi.

[CReisbeck]

I recently changed my router and have been attempting to connect my Chromecast Ultra using my iphone.  I did a factory reset.  I have confirmed the note on the screen and it says it has connected to my wifi.  I then get a message that says my device is not connected to the same wifi network. So I have verified the network I am on and it is the same.  

What do I do next?

[JenniferV]

Hi CReisbeck,

Thanks for reaching out. Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again. If the issue persists, please reboot your Chromecast and try resetting it again.

Thanks,

Jennifer

[JenniferV]

Hello there,

How's it going? Did those steps help?

Regards,

Jennifer

[JenniferV]

Hey CReisbeck,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer