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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 66 Views
  • 1 replies
  • 0 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26958 Views
  • 0 replies
  • 12 kudos

Chromecast with Google TV audio skipping and video freezing

We are having issues with our Chromecast with Google TV (build STTE.220920.012H1) audio skipping and video freezing. The issues just started this week, so I don't believe it's due to an update.I have tried the troubleshooting steps of checking the po...

BriannaA by • Community Member
  • 940 Views
  • 3 replies
  • 0 kudos

Resolved! Connecting Chromecast to new WiFi

My fiancée left me and subsequently cut off the household Broadband, which I didn't know about until it happened. Looking at the Google help pages, it seems to connect to my new Broadband, I would first of all had to "forget network" whilst still con...

Gezmundo by • Community Member
  • 1127 Views
  • 3 replies
  • 0 kudos

New Chromecast 4K wont pair

I cannot pair the Chromecast with my iPhone. The LED on the chromecast blinks but is never discoverable. I've tried changing the order of plugging things in, Ive shut down my router and my trned off my own Wi-Fi. When I had it attached to the TV I go...

kmaddy58 by • Community Member
  • 1120 Views
  • 6 replies
  • 0 kudos

Resolved! Chromecast with Google TV (4k) need to be opened 2 times

Hello everyone.I have setup my chromecast 4k. Everything seems normal except power on it.It's open and then suddenly close itself, when I press power button to open it by chromecast remote. Then I press again power button and it's opening. I mean I n...

Resolved! chromecast not showing 4k 60hz 4:2:0 color after the Android 12 update

TV: Samsung UNHU9000I cannot see the color format 4:2:0 option when im plugged in to the MHL port (which supports HDCP 2.2), as a result the maximum resolution is only 4K 30hz..How can i get it to show 4:2:0 color format + 4K 60hz? It used to show th...

reek21 by • Community Member
  • 1502 Views
  • 6 replies
  • 0 kudos

NBA app stream freezing

I have always had stuttering casting NBA via Chromecast so I bought a new one with Google TV which I had heard would work better. Now the games play for a few seconds and the picture freezes while the sound continues. Works fine watching on my phone....

Eltalstro by • Community Member
  • 1581 Views
  • 4 replies
  • 2 kudos

iPhone won’t connect to chromecast on campus internet

Hello I can’t get my iPhone to connect the wireless internet to chrome-cast I keep getting this message Family room tv may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your ...

Mft by • Community Member
  • 970 Views
  • 5 replies
  • 0 kudos
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