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Resolved! Regarding an issue with Chromecast 2nd gen and Chromecast Audio

Update 3/17/25: Hi folks,Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.If you did not perform a factory reset, your device should now ...

GoogleNestTeam by Community Manager (Admin)
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  • 15241 replies
  • 2431 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 24358 Views
  • 0 replies
  • 10 kudos

Brand new Google TV audio lags a whole second

Hi! Just installed my seconds Google TV and this one has a horrible audio delay. Viewing anything for example Disney isn't possible due to the audio synd being off by a lot..Alla settings I've found in the TV (Philips) , Google TV and my Sonos Connec...

Thyg0d by Community Member
  • 529 Views
  • 3 replies
  • 0 kudos

Static in action sound on chromecast

I just and installed a new Chromecast on my tv. When I use the home button or other buttons to move around in the app, there's an action sound, and in that Action Sound there's static. Has anyone else experienced this?

imswanee by Community Member
  • 635 Views
  • 3 replies
  • 0 kudos

Stopped casting discovery+

I think its the 1st generation... its not the circle one it looks like a thumb drive...So, my chromcast in my basement stopped casting discover plus. All the other stuff I cast works fine (youtube, Disney, Hulu, Netflix etc) from all devices except d...

Seabear by Community Member
  • 5214 Views
  • 13 replies
  • 0 kudos

Chromecast not connecting

Everything was fine until the internet company changed the moden. Since then I can not connect.It starts, I can see the number of the chromecast, and then says that is not possible.I turned off every thing, the home app is updated.Thank you for any s...

Anonymous by Not applicable
  • 657 Views
  • 3 replies
  • 1 kudos

Impossible to install chromecast

Hello,I have been trying to set up a new chromecast with no luck.Chromecast is physically plugged to the TV via HDMI, and to the power outlet via USB cable.To begin with, LED is lighted up solid blue. I have not found this LED colour anywhere, so it'...

cortiag by Community Member
  • 1582 Views
  • 10 replies
  • 0 kudos

Audio drops on chromecast goggle TV

I've just upgraded from a gen1 chromecast to the 4K Google TV device.When casting audio from my phone to the decive I get audio drop outs around every 30seconds thar last for a fraction of a second.I have the gen1 chromecast connected to another TV a...

Philfoggs by Community Member
  • 1755 Views
  • 12 replies
  • 0 kudos

Disney+ not working on Google tv

Hi. I saw the previous post and tried all suggestions listed. This is out of the box today. I uninstalled disney. Restarted. Waited a bit. Cleared cache. No go. Any other suggestions? Internet speed is fine

Sarah6 by Community Member
  • 3236 Views
  • 12 replies
  • 0 kudos

Resolved! Ambient Mode

I am no longer able to adjust ambient mode settings for my TV devices from my Google home app. When I select the device tile and ambient mode settings a blank screen appears with no options. (See attached screenshot). This happens for both my smart T...

Screenshot_20221202-182911.png
tbuhr23 by Community Member
  • 2712 Views
  • 6 replies
  • 1 kudos
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