I can’t set this up!

[Beautneon]

I am trying to set up google Chromecast and having a lot of trouble.  There is supposed to be a code on the screen. If not hold the input button down until it shows.  But when I do it will only bring up the inputs.   Can someone tell me what I need to do?

[David_K]

Just to confirm, is it the Chromecast with Google TV model that comes with a voice remote that you have or do you have or an older model?

[Beautneon]

I am trying to set up google Chromecast and having a lot of trouble.  There is supposed to be a code on the screen. If not hold the input button down until it shows.  But when I do it will only bring up the inputs.   Can someone tell me what I need to do?

by the way I have no clue what nest aware is so I hope this is the right thread.

[Alex_S]

Hi there,

It seems like you already created another thread about this concern, so I'll merge this with the main post so we can communicate effectively. You can follow the main thread for updates because this one will be locked automatically once merged.

Best,
Alex

[LovelyM]

Hello everyone,

Thanks for trying to help, @David_K. 

@Beautneon, a few questions: is this the first setup? If not, when did the issue start? What troubleshooting steps have you taken? 

Force-close your Google Home app and restart your Chromecast with Google TV before going through the configuration process. If the issue persists, please factory reset your device before setting it up again. Check out the following guides below:

• How to factory reset your Chromecast
• Set up Chromecast with Google TV and Voice Remote

Keep me posted.

Best,
Lovely

[Beautneon]

Hello everyone! I thankfully was able to find a Google tech support phone number and called there.  They helped me get through setup and no there is no way I would have figured it out on my own!  This thread can be closed.  

[Alex_S]

Hi there,

I’m glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. I’ll mark this thread as resolved. If you have future questions or concerns, you know where to find us. We’d be more than happy to assist you.

Cheers,
Alex