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I had a friend that I thought he was but his been using Google home to turn off my phone and get

Reedonna
Community Member

Had a guy that I thought was a friend but his using my pixel to go in to my account he cloned my phone and it's using it to get into people's phones when they come in my house he has took the money out of people's accounts checking accounts he's took my laptop and messed it up so I can't use it until my pixel and I can't use it anymore I had two pixels and I can't use either one of them I don't know how he's doing this does he have a device in my house does he do it with my television cuz I have a smart TV I don't know I need help please somebody tell me

Donna 

2 REPLIES 2

thedriver
Community Member

Hi @Reedonna , I understand this could be stressful.
It might help you and others, if you try and break down the steps of what you need to actually achieve.

In the interim, I would suggest:

1. Report to the police the thefts that have happened and any danger to your safety.

2. Login to your Google account (https://myaccount.google.com/), remove the devices from your account that the person is using.
See devices with account access - Google Account Help


3. Change your Google account passwords.
Change or reset your password - Computer - Google Account Help

4. Enable multi factor (2 step) authentication to help secure your account in the future.
Turn on 2-Step Verification - Computer - Google Account Help


I hope this helps. I'm do not work with Google and am not associated with Google, I'm just trying to help.

Kimy
Community Specialist
Community Specialist

Hi folks,

 

Appreciate your help here, @thedriver.

 

@Reedonna, I’m sorry to hear about this situation that you’re in right now. All the suggestions by thedriver are on point. Don’t forget to contact your bank and the proper authorities about this matter. Let us know if you have other questions or concerns.

 

Thanks,

Kimy