In that case, it’s possible that your Wi-Fi router has a setting enabled that is preventing your device from working properly. Refer to the manual or documentation that came with your Wi-Fi router or consult the manufacturer’s support website to check the following settings on your router are set correctly.
Enable:
- Universal Plug and Play (UPnP)
- Multicast
- Internet Group Management Protocol (IGMP)
Disable:
- AP/client isolation
- Virtual private networks (VPNs)
- Proxy servers
- Internet Group Management Protocol (IGMP) Proxy
- MAC Address Filtering
Note that all Wi-Fi routers are different, so each setting may or may not be applicable to your particular router. Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you have any questions or need assistance, we recommend you check your router manual or online support documentation, or contact your Internet Service Provider or router manufacturer.
It's also worth checking that your router is running up to date firmware. You can check this with your internet service provider.
