cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Inherited Chromecast 2nd Generation

angwill
Community Member

Hi, I inherited a google Chromecast from a former roommate. Upon attempting to use it, I was told that the wifi isn't it connected, but I'm unable to connect the wifi. I tried downloading the app and adding it (because I didn't set it up originally) and I can't do that either. So would I need to ask them to delete it from their app? And then would I be able to add the device to my google app and then update the wifi info? We're still cool with each other but just wondering what to do before I reach out to them.

Thank you!

2 Recommended AnswerS

JillG
Diamond Product Expert
Diamond Product Expert

Hi @angwill 

Do a factory reset and then you can set the Chromecast up as new.

Here are the steps: How to factory reset your Chromecast - Android - Chromecast Help 

View Recommended Answer in original post

Byteguy
Gold Product Expert
Gold Product Expert

Use the button on the Chromecast to Factory Reset it.  The button is right next to where you plug in the power cord on a 2nd Gen device.

https://support.google.com/chromecast/answer/6254654

Then, use the Google Home app to setup the Chromecast

https://support.google.com/chromecast/answer/2998456

Your former roommate does not need to do anything to release the device to you.

View Recommended Answer in original post

2 REPLIES 2

JillG
Diamond Product Expert
Diamond Product Expert

Hi @angwill 

Do a factory reset and then you can set the Chromecast up as new.

Here are the steps: How to factory reset your Chromecast - Android - Chromecast Help 

Byteguy
Gold Product Expert
Gold Product Expert

Use the button on the Chromecast to Factory Reset it.  The button is right next to where you plug in the power cord on a 2nd Gen device.

https://support.google.com/chromecast/answer/6254654

Then, use the Google Home app to setup the Chromecast

https://support.google.com/chromecast/answer/2998456

Your former roommate does not need to do anything to release the device to you.