Installing a new Google Chromecast with TV-can't sign in

[jus4kev]

Couldn't sign in

[JenniferV]

Hi jus4kev,

Thanks for reaching out to the Chromecast Cast Community! Let's sort this out.

A few questions: are you using the Google Home app to set up your Chromecast with Google TV (HD)? If yes, what mobile phone are you using? Have you tried setting it up via the Chromecast Voice Remote? What exact message are you getting when signing in to your account?

Give these steps a try:

1. Make sure the Google Account username and password you're trying to sign in is correct.
2. Force close the Google Home app.
3. Reboot your Chromecast with Google TV (HD).
4. Reboot your mobile phone.
5. Reboot your Wi-Fi router.

Let me know how it goes.

Regards,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey jus4kev,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Jennifer

[jus4kev]

Couldn't sign in.

I can't install because "Couldn't sign in.

Can anyone help me with this?                                          

[JenniferV]

Hi jus4kev,

It looks like you've posted your concern twice and I've responded to your other thread.

I'll merge this to your other thread. Let's continue the conversation there as this will be locked automatically once merged successfully.

Thanks,

Jennifer