Issue connecting CCA

[Amit_T]

I have a CCA which was working wonderfully till now.

But, I am facing issues recently. It won't show up n streaming option on my any Music Apps, not on my Android Phone or PC. It also shows as unavailable on Goggle Home app.

For a few weeks it was hit and miss regarding it showing up as an option. Now it's totally missing. Can anybody help please?

One of the reason might be change of WiFi Modem/Router due to change of provider. But, I am not sure. Any particular setting to check in router?

[JenniferV]

Hi Amit_T,

Thanks for reaching out and sorry for the late response.

If you changed your WiFi router, please make sure that you've also updated the network where your Chromecast Audio is connected to. Check the steps below:

1. Make sure your mobile device or tablet is linked to the same account as your Chromecast.
2. Open the Google Home app.
3. Tap your device.
4. Tap Device information > Wi-Fi > Forget this network.
5. You will be taken back to your Home screen.
6. Follow the steps to set up your Chromecast Audio on a new network.

If you are still experiencing the same issue, please factory reset your Chromecast Audio and set it up on the new network.

Thanks,

Jennifer

[Amit_T]

Hi Jennifer,

Thanks for the reply. The steps mentioned have already been followed with no improvement in situation.

Regards. 

[JenniferV]

Hi there,

Thanks for getting back to us. Please make sure your casting devices are connected on the same network as your Chromecast Audio. Also to isolate the issue, could you try to set up your Chromecast using a mobile hotspot? If it did connect and work as intended, please check your router settings.

See the router settings listed below that you need to check and configure:

Enable these settings on your router, if applicable:

• Universal Plug and Play (UPnP)/Multicast

• Internet Group Management Protocol (IGMP)

Disable these settings on your router, if applicable:

• AP/client isolation

• Virtual Private Networks (VPNs)

• Proxy Servers

• IGMP Proxy VPNs and Proxy Servers should be disabled on your computer too.

Note: If you aren’t familiar with these settings, you may refer to your router manufacturer's documentation or you may contact your internet service provider for help.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hi Amit_T,

We haven’t heard from you in a while so I’ll be locking  this thread if there’s no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer