Answered: Issue with remote - Google Nest Community

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My chromecast remote works to turn my TV on, adjust volume and change input. However it does not work to control my chromecast. For the last few days I've been using the remote within the Google home app to control my chromecast.

I've tried replacing the batteries, this doesn't work. I've also tried using the chromecast with remote on another TV - this also does not work. Please help!

1 Recommended Answer

I would try a full factory reset to the remote. Here's a link to the steps: Factory reset your Chromecast or Google TV Streamer Voice Remote - Streaming Help

If you are still having issues you may want to contact support directly.

Hope that reset helps!

Jill

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3 REPLIES 3

I would try a full factory reset to the remote. Here's a link to the steps: Factory reset your Chromecast or Google TV Streamer Voice Remote - Streaming Help

If you are still having issues you may want to contact support directly.

Hope that reset helps!

Jill

Hi Jill, thanks for your advice. Unfortunately this didn't work, so I will contact support.

Bummer but that's what I would do.

Hope they get you all fixed and you are able to use the remote again!