It just goes to the "Onn" screen then restarts? Help?

[Raylen]

It just goes to the "Onn" screen then restarts. Help?? Because I've tried holding down the power button but that does nothing

[tajennifer]

Hi Raylen,

Thanks for posting. I'm sorry to hear that your device goes to the “Onn” screen and then it restarts. Don't worry; help is here. I appreciated you letting me know the troubleshooting steps you tried. I need to ask for some information to provide the best solution.

• What Google Nest device do you have?
• Could you please provide a picture of the “Onn” screen that you see?

Please keep me posted.

Best regards,

Jenny