cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Kids can bypass the security pin to watch inappropriate content

Magazene
Community Member

My 8yo has worked out that if he double presses the home button on the remote that it bypasses the security pin and gives him access to an adult account. This is problematic for obvious reasons. Any suggestions?

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi Magazene ,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your child watching inappropriate content and bypassing the security on the Google Chromecast device. I understand how inconvenient this situation can be. But don't worry, I can help. 

 

To provide the best assistance, please share the following information:

 

  1. What Chromecast device do you have?
  2. Do you have a child profile created?
  3. Are you using the parental controls? 

 

Once I have this information, I can guide you through specific steps to enhance your Chromecast's security and protect your child's viewing experience.

 

Please keep me posted.

 

Best regards,

Jenny