Live TV casting is driving me crazy

[KorbenxDallas]

Somehow, last night, my Acer Chromebook Plus 515 started automatically connecting to my smart tv, and everytime I tried to watch live TV, it shows up as Casting live TV on my laptop media controls. When I click stop casting, the TV goes to the home screen and stops airing the live television. I can't figure out how to disconnect them from each other, I just want to be able to use the TV without it connecting and casting to/from my laptop. This seems like an overly complicated feature, normally I can solve these issues quickly. 

[kcruzgonzalez]

Hi KorbenxDallas,

Thank you for posting in the community. I am sorry to hear that your Acer Chromebook Plus 515 began automatically connecting to your smart TV. I know how frustrating this can be. I'm here to help.

Before I begin, I'd want to ask a few questions for additional assistance:

• Does your television have the Google TV feature?
• When did the problem start?
• Have you tried casting from another device, such as a smartphone, or simply your Chromebook?
• What happens if your Chromebook is turned off? Does your TV try to discover a device to cast to?
• Do you have any other streaming devices (e.g., Roku, Fire TV, Apple TV)? If so, does the same issue happen on those devices?

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

[KorbenxDallas]

Hi K, 

thanks for your reply. I'll organize my answers so they are easy to correlate. 

1) It's a Phillips smart tv, so I can download apps to it but I don't believe it currently has any Google tv setup. 

2) It started randomly, well after I bought the TV, but about a week after I bought some new earbuds from JBL

3) I can cast from other devices if I manually engage live casting, but with the ACER Chromebook plus 515, it automatically connects to live TV casting every time I open the laptop. 

4) If the Chromebook is turned off, the casting stops and the TV doesn't get affected by it, it will remain on with no interruptions. But if I push stop casting while the laptop is open, then the TV changes from live to the home screen with apps and stuff. It only happens when I change the TV input to live TV, not any other input. 

5) I don't have any other streaming devices, just these listed. 

thanks! - D

[kcruzgonzalez]

Hi KrobenxDallas,

Thank you for your response.

To better assist you in troubleshooting your ACER Chromebook, I recommend that you post the issue in the Chromebooks community because we can only help you with Google Nest devices, which is why I asked if you had any other streaming devices; I am confident that they will find a solution for your situation.

Here is the link to check the Chromebook help.

Let me know if you have any further questions.

Regards, 

Kevin